TERMS AND CONDITIONS OF SALE
Every time you make a purchase on our site, you acknowledge and accept these terms and conditions of sale.
Every order you place through the Company will be deemed your offer to purchase our products. We may accept your offer either through an e-mail confirmation orthrough shipment of the items you requested. Our acceptance of each offer as specified is expressly subject to and conditioned on your acceptance of these (and only these) Terms and Conditions of Sale. Packages may require signature for delivery. For domestic orders we use FedEx Home delivery. Orders that are shipped using ground service characteristically take up to 10 business daysdepending upon the distance from Nevada. We arrange for shipment of products purchased on the site, but we are not liable for delays in shipments as shipping schedules are estimates and cannot be guaranteed – we’re not delivering pizzas, after all! If for some reason we can not ship your products within thirty (30) days, we will provide you with notice and an estimate of time for delivery and an option for refund, substitute goods (at our discretion) and/or to maintain the order. You know we trust you, but all payments (including shipping and handling charges) must be received by Company prior to shipping – no C.O.D.s! We accept payment only by the following methods: Amex, Master Card, Visa and Discover and PayPal. Please don’t send cash or personal checks.
SHIPPING & DELIVERY
Q: When will my order ship?
A: The Distribution Center may take up to 2 to 5 business days to process your order depending on order volume and product availability date. Upgrading your shipping from ground freight expedites the shipping portion of your order only. If you need additional information regarding ship date please contact Skin Industries Customer Service (Hours: Weekdays from 10am-4pm PST) at firstname.lastname@example.org or 702-778-3400.
Q: Do you ship internationally or to PO boxes?
A: Yes. You can see all the available countries on the shipping screen during checkout.
When ordering internationally please remember these important points:
- International customers are responsible for any and all fees, taxes, and duties incurred. You can obtain more information at your local customs office. All goods are shipped "FOB" our warehouse. FOB (Freight On Board) - An International Term of Sale that means the seller fulfills their obligation to deliver when the goods have passed over the border at the named border of the country. This means that the buyer has to bear all costs, risks to, loss of, or damage to the goods from that point. This includes the duties and taxes. The FOB terms require the seller to clear the goods for export.
- The “Ship To” and “Bill To” addresses must be the same on all foreign addresses.
- Process time on international orders can take up to 4 additional business days.
Skin Industries reserves the right to change (if necessary) the vendor (UPS, FedEx or USPS) selected to ship your order to you if necessary. There will be no additional cost to you and we ensure that the delivery date will still be meet as selected.
SKIN INDUSTRIES RETURN POLICY
We guarantee 100% satisfaction. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 30 days of receiving the order. Please note that the following conditions apply: You are responsible for paying to return the item(s) to our corporate warehouse. There is an additional charge of the same amount of the first shipment when we ship your exchange items to you. Shipping charges are not refunded when you return an item. Items must be in new, resalable condition. Clothing items must have tags attached to be returnable. If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible. We are not able to fulfill exchange requests if the exchange item requested costs morethan the item being returned. Because we do not store our customers' creditcard information on file, we are unable to charge your card for any difference in price. We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same. Return Instructions Securely pack your merchandise. We are not responsible for items that are damaged while in transit to our corporate warehouse Include a note with the following information: #Order number # Refund or Exchange? # Reason for return # Exchange item(s) requested (if applicable) Ship the merchandise to the returns address that is printed on your packing slip. Please make sure to secure a tracking number or delivery confirmation number for your shipment. A package reference number is required for your return or exchange to be processed in the case that it is not received by our fulfillment. If you do not have your packing slip or are not sure if an item is returnable, please contact us by using the "Ask a Question" tab above and make sure to include the following information: # Order number # Item(s) to be returned Damaged Items If any of the items in your order are damaged or defective, please do not return the items to our corporate warehouse. We will happily replace your damaged merchandise for you! We kindly ask that you do not ship damaged merchandise back to us. Please hold onto the damaged merchandise in case the shipping carrier wants to collect the damaged merchandise as part of the claim process. If your item appears to have beendamaged in shipping (e.g.: box is damaged, insufficient packing materials, etc.), please contact us by using the "Ask a Question" tab above and make sure to include the following information: # Order number # Damaged item(s) Notes about the condition of the box, packing materials, etc. Once you contact us, we will initiate a claim with the shipping carrier and have a replacement item sent to you immediately. Defect Items Please note, if youritem appears to have a manufacturing defect (ie: misprinted logo, hole in fabric). We will happily replace your defective merchandise for you! We kindly ask that you do not ship defective merchandise back to us. Please hold on to any defective merchandise while your replacement item is being shipped to you. In some cases we may collect the defective item at our expense. If your item appears to have a manufacturing defect (e.g.: misprinted, hole in fabric, etc.), please contact us by using the "Ask a Question" tab above and make sure to include the following information: # Order number # Defective item # Description of the defect Once you contact us, we will determine the nature of the defect and have a replacement item sent to you Refunds Most refunds and exchanges are processed within two weeks of the return shipment being received at our corporate warehouse. However, please understand that exchange processing times may vary depending on the season and the exchange product's availability. During the holiday season, exchanges may take up to one billing cycle to process. Before contacting us, please verify that your returned item is eligible for an exchange or refund. If you have returned an eligible item and have not received your refund or exchange item within three weeks of the item(s)'s arrival at our corporate warehouse, please contact us by emailing; email@example.com and make sure to include the following information: * Order number * Item(s) returned * Returned for a refund or exchange? * Exchange item requested (if applicable) * Tracking information for the returned item(s)
OFFERS AND PROMOTIONS
All offers and promotions are not intended to be used in combination unless otherwise specified. Skin Industries reserves the right to cancel and refund any order at our discretion.
CREDIT CARD SECURITY
COMPANY SECURE SHOPPING GUARANTEE
The Company Secure Shopping Guarantee helps to protect you against unauthorizedcharges on your credit card. We know that it is important that you have thesame confidence when you use your credit card online as you do when you order by telephone. That's why we offer the Company Secure Shopping Guarantee to help protect you from credit card theft or misuse. In the event that you discover unauthorized charges on your credit card within sixty (60) days after your purchase, please do the following: 1. Promptly contact your credit card company and report the unauthorized charges. You should ask to speak to a representative of the company's fraud department, who will inform you of the company's fraudulent claims process and determine whether or not to charge you a personal liability fee. 2. If your credit card company: (a) determines that the charges were fraudulent charges resulting from your online purchases at Company, and (b) states that you will be held liable for any of the unauthorized charges, please contact us immediately as set forth below. 3. For your convenience, you may contact us by email at firstname.lastname@example.org, or by regular mail (wesuggest registered mail). In order to help you, please provide the following information: name, daytime telephone number (including area code), billing address, and a copy of the credit card statement in question (please circle or otherwise clearly denote fraudulent charges). Mail your letter to: Skin Industries, 4495 W Reno Ave Las Vegas, NV 89118. For security purposes, ourfraud department will confirm receipt of your claim. 5. If we determine that the fraudulent charges resulted through no fault of your own, and that yourcredit card company has, nonetheless, held you liable for such charges (generally, they do not hold you liable for more than U.S. $50.00), we willissue a credit to your credit card account up to a maximum of U.S. $50.00 and send you a letter confirming such credit reimbursement.
FAIR CREDIT BILLING ACT
Here’s why we have that $50 limit. Thanks to the Fair Credit Billing Act, your credit card company or your bank cannot hold you responsible for an amount higher than $50 of unauthorized or otherwise fraudulent charges made to your credit card. Liability on a debit card can be greater, but check with your bank because most of them grant the same $50 limit to debit cards.
CHANGES OR CANCELLATIONS
Any item additions, quantity changes, or specification changes made to orders we have accepted will generate a new acknowledgment for the entire order and a new scheduled shipping date. All sales are final; provided, however, item cancellations and quantity reductions may be made at least five (5) days before the scheduled shipping date. We may cancel any accepted order before shipment without liability, including, without limitation, if our credit card department does not approve your credit or if there are any other payment-related problems. Shipping Policy Our current order processing time is 1-2 businessdays for in-stock merchandise. During this processing time, your online order is transmitted to our corporate warehouse, safely packed, and processed forshipment as quickly as possible. Click here to see the delivery time frame for your order. Please note: # "2-Day" and "Next Day" shipping methods indicates the transit time after the order has been picked up by the shipping carrier, and does not include the processing time at our corporatewarehouse. # Certain items that are made-to-order (T-shirts, personalized items, etc.), or require special preparation for shipment (large or fragileitems), may require a longer processing time. # Expected processing times are posted on the item's description page. # Orders placed after 1:00pm EasternTime will begin processing the following business day. # Backordered and pre-order items do not being processing until inventory is received at our corporate warehouse. We want to ensure that your order is shipped to you as quickly as possible. If your order has experienced a delay in shipment which exceeds the normal processing and shipment time, please contact us using the "Ask a Question" tab above and make sure to include the following information: # Order number # Item not yet shipped
We display colors of our products on our site as accurately as we can, but the actual color you see depends on the accuracy of your own monitor, which we cannot guarantee.
We warrant that there will be no material defects in workmanship, materials, operation or finish for the products for one (1) month from the date of your purchase. This warranty will not apply to subsequent owners, or for defects due to fire, casualty, forces of nature, failure to exercise customary maintenance of the products, or the consequences of uses other than those for which theproduct was intended. Our only liability under such warranties, whether in tort, contract or otherwise, will be, at our option, to repair or replace the products, or to refund the amounts paid for products returned to us. in no event will we be liable for more than we were paid for the products. We have no liability to pay any costs for repairs performed by anyone other than us, unless in each instance we have given our written approval prior to any third party repair.
Each of these limited warranties is expressly in lieu of all other warranties made to you, express or implied, and skin industries, llc hereby expressly disclaims all such warranties including, without limitation, any warranties of merchantability and fitness for a particular purpose. we will under no circumstances be liable for any special, indirect, incidental or consequential loss or damage resulting from the use of a product.
Last updated: February 1, 2013 SKIN Industries, llc. All Rights Reserved. SKIN ® are trademarks of SKIN Industries, llc. All Rights Reserved.