Frequently Asked Questions

HOW CAN I CHECK MY ORDER STATUS?

If you provide a valid e-mail address when you order, you will receive an e-mail confirming that your order has been accepted and when it has shipped along with a tracking number.

WHAT IS YOUR RETURN POLICY?

If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items. Please note: We cannot refund the shipping charges. All clearance items are final sales and cannot be exchanged or returned. You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. SKIN is not responsible for lost or damaged packages.

WHAT IS YOUR EXCHANGE POLICY?

If by chance you need to make a return, we will gladly accept any unworn and unused items in their original packaging within 30 days of you receiving the items. Follow these steps: First, place a new order for the replacement item(s) you'd like. You need to place a new order so that we can be sure to have inventory on what you want and so we can send the items right away. Once your new order is placed, you can return the original order to our warehouse for a refund. Please note: We cannot refund the shipping charges. All clearance items are final sales and cannot be exchanged or returned. You’re responsible for selecting your preferred shipping carrier and method. We recommend using one that can be insured and tracked. SKIN is not responsible for lost or damaged packages.

WHY AM I BEING CHARGED SALES TAX?

Skin Industries has a constitutional obligation to collect sales use tax in those states we are licensed to do business. Sales tax is calculated using the address where the product is being shipped.

WHAT IS YOUR SHIPPING POLICY?

We accept orders online 24 hours a day, seven (7) days a week. Orders entered on our website will then be processed (pending credit card approval) and shipped out from our distribution center. Orders placed Monday-Friday on before 11 AM CST will begin processing that day, excluding holidays. Orders placed after 11 AM CST will begin processing the next working business day. Orders placed on Friday after 11 AM CST will begin processing on the following working business day. If the merchandise selected is not currently available or if additional identification is needed for credit verification, Skin Industries Customer Service will contact you.

DO YOU SHIP TO P.O. BOXES OR APO ADDRESSES?

Yes of course we are happy to ship your order to a P.O. Box or a Military APO/FPO addresses via USPS only. Express shipping is not available to these locations.

WHAT IS THE CUSTOMER SERVICE PHONE NUMBER?

The Customer Service phone number is 972-739-2379. Our hours of operation are between 10am - 4pm CST, Monday through Friday. You can also contact us via email at help@skinindustries.com.